Refund Policy

2. Non-Refundable Items

2.1 Free Links and Services

Our free basic link generation service is provided at no cost. As no payment was made, no refund is applicable.

2.2 Used or Active Services

• Custom links that have been shared, published, or received clicks
• QR codes that have been downloaded, printed, or distributed
• Custom domains that have been activated and configured
• Services used for any commercial purpose or campaign

2.3 Expired Links and Subscriptions

• Links that have expired due to time limits you set
• Subscription renewals after the renewal date has passed
• Domains that expired due to non-renewal

2.4 User-Related Issues

• Change of mind after the refund eligibility period
• Incorrect phone numbers or information provided by you
• Poor quality images provided for photo QR codes
• Dissatisfaction with results when the service functioned as described
• Account termination due to Terms of Service violations

2.5 Bulk and Batch Services

• Partial completion of batch QR generation (no partial refunds)
• CSV data errors caused by incorrect formatting you provided
• Minor quality variations in batch-generated QR codes that remain functional

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at refunds@walink.world within the eligible timeframe
2. Include your order/payment reference number
3. Provide the email address used for the purchase
4. Explain the reason for your refund request
5. Attach any relevant screenshots or documentation

3.2 Refund Timeline

3.3 Refund Methods

Refunds will be processed using the original payment method whenever possible:

• UPI Payments: Refund will be credited back to the same UPI ID used for payment
• Credit/Debit Cards: Refund will be processed to the same card (may take 5-10 business days to appear)
• Net Banking: Refund will be credited to the originating bank account

If the original payment method is no longer available, we will work with you to arrange an alternative refund method, which may include bank transfer or credit to your WALink account for future purchases.

3.4 Partial Refunds

In certain circumstances, we may offer partial refunds:

• If part of a service was delivered satisfactorily while another part failed
• For prorated refunds on annual subscriptions (only within first 30 days)
• When agreed upon as a good-faith resolution to a dispute

4. Cancellation Rights

4.1 Subscription Cancellations

For subscription services (custom domains):

• You may cancel your subscription at any time from your account dashboard
• Cancellation will take effect at the end of the current billing period
• No partial refunds for unused time during the current billing period
• Your domain will remain active until the end of the paid period

4.2 Auto-Renewal

All subscriptions automatically renew unless cancelled:

• You will receive renewal reminder emails 7 days and 1 day before renewal
• To avoid renewal charges, cancel at least 24 hours before the renewal date
• Renewal charges are generally non-refundable once processed

4.3 Cooling-Off Period (India)

In accordance with Indian consumer protection guidelines:

• You have the right to cancel digital service purchases within a reasonable time if the service has not been substantially consumed
• For digital services that have been fully delivered or substantially used, the right to cancel may be limited
• Contact us if you believe your cancellation rights under Indian law have not been respected

5. Dispute Resolution

5.1 Internal Resolution

If your refund request is denied and you disagree with our decision:

1. Request a review by emailing escalations@walink.world with your case details
2. Our escalation team will review your case within 5 business days
3. We may request additional information to better understand your situation
4. You will receive a final decision with detailed reasoning

5.2 Payment Provider Disputes

If you initiate a chargeback or dispute through your payment provider:

• Your WALink account may be temporarily suspended pending resolution
• We will provide evidence to the payment provider to defend legitimate charges
• If the dispute is resolved in our favor, you may be responsible for dispute fees
• We encourage you to contact us first before initiating payment disputes

5.3 External Mediation

If we cannot resolve the dispute internally:

• You may seek resolution through consumer protection forums in India
• For disputes under ₹20 lakhs, you may approach the District Consumer Disputes Redressal Commission
• Arbitration may be pursued as outlined in our Terms & Conditions